Customer Service – Berlitz Egypt

The Customer Service Supervisor is expected to:

• Handling projects that require complex planning and integration of multiple tasks
• Managing Operations for strategic projects’ accounts
• Handle inquiries (direct & indirect).
• Conduct sales activities through enrollment process.
• Maintain positive customer relations and ensure customer satisfaction.
• Meet clients and solve their problems.
• Update daily interview schedule with scheduled appointments for inquiries.

Handle some operational Tasks such as:

• Enter and manage customer information on CRM.
• Prepare invoices, collect customer payments and handle other accounting activities.
• Prepare reports and required documents.
• Manage material inventory.
• Maintain correspondence with customers.

Shifts:

• 8 working hours.
• 6 days a week- Fridays off.
• Work Locations available: Maadi