Job Purpose
Provides an efficient and qualified service to existing / prospective Corporate customers
Key Accountabilities
- Enhancing some of daily internal system reports such as clearing reports, instalments reports and outstanding LC & LG reports provided to Customer Service Unit team to allow the team to provide more accurate and efficient data to customers.
- Coordinate with all related departments to make sure that TAT and process are in place and updated to fulfill any uncovered gaps shown in Customer Service Unit daily.
- Maintaining and improving high levels of customer satisfaction by providing quick and accurate responses and resolving queries efficiently.
- End to end handling of complaints, follow up and arrange for satisfactory resolutions with all involved parties .
- Preparing Customer requests reports that are relative to account position and account dues position.
- Ensure contacting all Corporate customers in regular bases to obtain their level of service satisfaction.
- Handling Customer requests that related to trades and settlement
- Handling the whole Foreign Exchange process
Education
Bachelors Degree or Equivalent Certification/Experience
Experience
- Understanding of corporate banking products and services.
- Knowledge in accounting policies & standards and financial analysis tools & technique.
- Effective communicating skills
- 1 to 5 years banking sector experience – specifically in Customer Service
- Preferably Obtained Credit course