كتابة محتوى – IT Pillars

Job Summary: We are seeking a highly skilled business analyst to join our team and support the development of our sales documents, user and admin guides, and app feature documentation. As a business analyst, you will be responsible for analyzing business processes, gathering requirements, and creating detailed documentation that will support the sales, training, and adoption of our products.

Responsibilities:

• Work with internal teams to obtain an in-depth understanding of the product and documentation requirements.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience, including sales documents, user and admin guides, and app feature documentation.
• Write easy-to-understand user interface text, online help, and developer guides.
• Create tutorials to help end-users use a variety of applications.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Create and maintain the information architecture.
• Collaborate with product managers and developers to ensure that documentation accurately reflects product features and updates.
• Conduct user acceptance testing (UAT) to ensure that the documentation meets the needs of end-users and stakeholders.
• Collaborate with the sales and marketing teams to develop sales materials and presentations that effectively communicate the value of our products.
• Continuously review and update documentation to ensure that it remains accurate and up-to-date.