شغل ادارى فى بنك HSBC
What youll do:
- Ability to use HSBC operational systems and applying relevant technical knowledge to perform job effectively.
- Maximizing the productivity and improving the quality to meet customer expectations & achieve maximum interest & profitability.
- Review customers payment details to identify possible patterns of money laundering and terrorist financing activity.
- Ensuring compliance with applicable internal policies and procedures and external regulations.
- The jobholder will be required to ensure that all customer instructions are efficiently carried out within agreed time frames.
- Understanding critical documentation and interpreting information and risk involved.
- Ability to multi-task in a fast paced processing environment.
- Effective and speedy prompt problem solving skills.
- Review and analyze transactional activity for suspicious/unusual patterns of activity utilizing various internal systems, reports and external data sources.
- Conclude whether further investigation is warranted based on a reasonable assessment of information obtained.
- Review, collect and transmit supporting details to the Assistant Manager of Operations upon conclusion of review;
- Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events;
- Follow appropriate escalation matrix and proactively highlight questionable profiles based on logical reasoning against text-book approach towards procedures;
- Keep current with understanding of systems, policies, procedures and US regulations
- Work on short-term projects/assignments with primary focus on quality.
- Outbound call to the customer to understand couple of queries ,
Requirements
What you will need to succeed in the role:
- A Bachelors degree or with equivalent industry/functional experience
- Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes
- Fluent in spoken/ written and written English
- Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
- Ability to balance quality and quantity (volumes) with primary focus on quality.
- Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.
- Is self-motivated, pragmatic (sense of urgency is a must)
- Willing to work a flexible schedule to accommodate business needs.
What additional skills will be good to have?
- Banking / Payments Products knowledge will be an asset
- Previous customer service experience will be an asset .