كول سنتر فى شركة اندلسية الطبية
خبرة 6 شهور و اكثر
لينك التقديم فى الاسفل
Operational Excellence Process
- · Receive incoming calls, Handle the daily reservation and booking regarding out Patient Clinics.
- · Handel inquiries or patients complaints within agreed time scales and in an appropriate manner.
- · Handle the cancellation and modification for upcoming OPD Clinics.
- · Follow up with case transfer
- · Escalate hot issues to team leader
- · Assure accurate info delivery and align with concerned departments.
- · Monitor services.
- · Ensure promoting both the Exclusive and visiting Doctors.
- · Ensure advising clients on products and services available.
Customer Satisfaction Process
- · Build an outstanding service experience through meeting customer needs in align with good understanding of clinic operations and procedures.
- · Build an outstanding service experience through good understanding of clinic operations and procedures.
- · Establish an effective communication with team agents and other concerned departments to ensure getting accurate information to patient inquires.
Innovation Process
- · Identify opportunities to add value beyond taking the call to relevant business areas (e.g., sales, marketing, product development, etc.)
- · Provide proactively ideas and insights to improve the customers issues handling.
Qualifications :
- Very Good knowledge of Microsoft office.
- Very Good command of English.
- +6 Months Experience in Call Center.
- Bachelors Degree.