علاقات عامة
فى شركة عقارات Reportage
خبرة 0 الى 1 سنة
المرتب من 5000 ج الى 7000 ج
التجمع الخامس
لينك فى الاسفل
Job Details
Experience Needed:
0 to 1 year
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:Not Specified
Salary:
5000 to 7000 EGP Per Month
Job Description
- Monitoring customer accounts to identify overdue payments.
- Follow up on customer collections.
- Keeping accurate records and reporting on collection activity.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Update account status records and collection efforts.
- Contacting customers and informing them of their overdue bills.
- Supports
and provides superior service via phones, and e-mails as a receiver and
caller and follow-up on customer inquiries and complaints that is not
fulfilled or resolved on queue ensuring full customer satisfaction. - Provide quality, efficient and non-judgmental telephone customer service to internal and external customers.
- Use
questioning, trouble shooting and listening skills that support
effective telephone communication and help in solving the customers
problems & complaints to ensure achieving the FCR target. - Updates
the existing database with changes and the status of each
customer/prospective customer whenever required and complete call logs
and reports so that we have a valid reference and database for our
customers to ensure proper planning & to guarantee taking the right
decisions. - Maintains the required knowledge level of the
companys products, services, & solutions and stick to the agreed on
formal information sources to ensure delivering full and accurate
information to the customer. - Follows the agreed-on guidelines,
policies, processes, & procedures to ensure maintaining the
customers data confidentiality.
Job Requirements
- Females only.
- leave in New Cairo is a must.
- Fresh Grads are Welcome to apply
- From 6 months to 1 year Experience.
- University Degree in a relevant discipline.- AUC,GUC, BUE, MSA, MIU Graduates is preferable
- Very Good in Arabic & English (Reading, Writing & Oral)
- Very good computer skills
- Good communication skills.
- Ability to work with a team and being an effective team member.