خدمة عملاء
فى ابلكيشن waffarha.com
خبرة من 0 الى سنتين
الخرجيين حديثا ممكن يقدم
لينك التقديم فى الاسفل
Customer Service Agent
Experience Needed:0 To 2 Years
Job Description
• Handle a high volume of inbound and outbound calls in a timely manner.
• Follow quality assurance verified “scripts” when dealing with various topics.
• Identify the needs of customers, clarify information, research each issue, and provide solutions via calls.
• Save the customers’ requests and solutions on the admin system.
• Open tickets with the escalated cases to the back-office team.
Job Requirements
- Bachelor’s degree in any relevant field
- Males only
- Fresh Graduates are welcomed to apply.
- 0 – 2 years’ experience in a similar role (call centre or customer service environment) is preferred.
- Good English Language
- Very good PC skills (Microsoft Office: Word, Excel & Power Point).
- Age: 23 to 27
- Ability to multi-task, prioritise & manage time effectively.
- Strong phone and verbal communication skills.
- Customer focus and adaptability to different situations.
- Ability to work under pressure & meet deadlines.