شغل بدوام جزئى
سوشيال ميديا (رد علي رسائل و تعليقات)
مطلوب خبره سابقه
Job Description
As a Social Media Moderator, your primary responsibility will be to efficiently moderate comments and messages on various social media platforms. You will play a crucial role in maintaining a positive online presence for the company by responding to customer inquiries promptly and professionally. Your tasks will include replying to direct messages and comments, ensuring that accurate, valid, and complete information is provided to customers in a Timely Manner.
Job Description
- Moderate the comments and messages
- Answer customer inquiries related to the company.
- Replying to Direct Messages and comments on Social Media Platforms.
- Contact potential or existing customers to inform them about a product or service using scripts
- Provide accurate, valid, and complete information
- Follow up and coordinate the customer journey to ensure the results
- Keep records of calls and customers data and note useful information
Job Requirements
- Arabic/ English Typing Speed skills.
- Very good English writingandreading skills.
- Previous experience in using all social media channels.
- Previous experience in the same job in F&B Industry.
- Excellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.