Adidas Egypt – Customer Service & Commercial Operations Specialist

وظيفة خدمة عملاء في اديداس مصر

المتطلبات

1- تركيز قوي على خدمة العملاء.

2- معرفة ممتازة بسلسلة التوريد والخدمات اللوجستية.

3- مستوى عال من القدرة على حل المشكلات.

اقراء متطلبات الوظيفه بالاسفل
التقديم بعد شرح الوظيفه

Customer Service & Commercial Operations Specialist

Purpose & Overall Relevance for the Organization:

 

This diverse role will be responsible for a variety of commercial services primarily managing the allocated customer portfolio from order to cash cycle with excellent sales and operational planning.

 

Key Responsibilities:

 

  • Excellent sales and operational planning capabilities.
  • Ensure timely and accurate order entry and release of orders for processing.
  • Review of order book to ensure customer requested delivery is achieved and supporting order book conversion and OTIF.
  • Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
  • Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
  • Provide assistance and support to internal partners including Sales, Marketing, Finance, SCM representatives relating to order processing.
  • Support business on delivery of sales and financial targets and objectives.
  • Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
  • Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
  • Build constructive relationship with the customers and enhance the customer satisfaction.
  • Develop and review reports relating to order book KPI’s and transactional activities of the team.

 

KPI’s:

 

  • Speed of execution.
  • Customer satisfaction and engagement
  • Customer Service Excellence.
  • CS SLA & Blueprints.
  • Process enhancements & efficiencies.
  • Report enhancements.

 

Key Relationships:

  • Customers.
  • Sales Team.
  • SCM (Operations, Purchasing, OBF…).
  • Finance Team.
  • Marketing Team.
  • External Stakeholders (Forwarders, Banks…).

 

Knowledge, Skills and Abilities:

  • A strong customer service focus.
  • Excellent knowledge of Supply Chain and/or Logistics.
  • A high level of problem solving ability.
  • Superior attention to detail and accuracy.
  • Excellent communication skills and a proven ability to develop long lasting relationships.
  • Experience in working under pressure to meet deadlines and conflicting priorities.
  • Strong Microsoft Office skills are essential.
  • Strong ERP/SAP knowledge an added advantage.
  • Team player with high planning, organizing and reporting abilities.
  • Fluency in Arabic is a must.
  • French speaking is an added advantage.

 

Requisite Education and Experience / Minimum Qualifications:

 

  • University degree in Business and administration, Supply Chain or Logistics.
  • Experience in customer service, supply chain or Logistics.

 

 

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