خدمة عملاء
فى شركة عقارات Mena
المقر: الاسكندرية
بنات فقط
خبرة 3 سنوات او اكثر
انجليزى ممتاز
التقديم فى اسفل شرح الوظيفة
Customer Service Specialist
MENA For Contracting & Trading
Alexandria, Egypt
Job Details
Experience Needed:3 To 5 Years
Career Level:Experienced (Non-Manager)
Education Level:Bachelor’s Degree
Gender:Female
Salary:Confidential
Job Categories:
Job Description
- Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
- To resolve problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
- Update client’s account data on the company database to follow up payment status, review contracted unit updates.
- Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile – Address – Email).
- Handle all the contract preparation process.
- Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
- Manage all the after-sales service with the clients.
- Prepare all the reports and documentation regarding the clients.
Job Requirements
- Proven working experience as Customer Service Specialist not less than 3 years.
- Real estate experience is preferred.
- Excellent Communication, Presentation, and problem-solving skills.
- Excellent user of CRM System, Excel, and MS Office .
- Excellent English level.
- Presentable.
- Customer orientation and ability to adapt/respond to different types of characters