Key Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicating with customers through various channels (Phone – Chat – Email).
• Acknowledging and resolving customer complaints, and following up to ensure resolution.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with other departments as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Provide feedback to other departments to help improve sales, marketing, and business processes