خدمة عملاء
فى شركة Innovative Work Solutions
المقر:
مصر الجديدة – أرض الجولف بجوار محطة مترو كلية البنات
المطلوب:
- انجليزى جيد
- التواصل مع العملاء عبر الهاتف
- نقبل الطلبة و الخرجيين
- القدرة على فهم طلبات العملاء و الرد عليهم بأحترافية
المميزات:
- مرتب متميز
- تأمين طبى
- توافر مواصلات
- تأمين اجتماعى
التقديم فى اسفل شرح الوظيفة
Customer Service Representative
Innovative Work Solutions
About the job
Summary:
We are looking for a skilled and customer-oriented English-Speaking Customer Care Agent to join our dedicated customer care team for one of the biggest Expanding companies which is INNOVATIVE WORK SOLUTIONS. As a Customer Care Agent, you will be our customer’s first point of contact, providing assistance and resolving their questions quickly and professionally. Your primary focus will be to ensure customer satisfaction, build positive relationships, and maintain high service quality.
Responsibilities:
- Customer Support:
- Respond to calls from English-speaking customers in a courteous and efficient manner.
- Issue Resolution: Address customer inquiries, concerns, and complaints, striving to resolve issues effectively and in a timely manner.
- Customer Feedback: Gather and document customer feedback, suggestions, and complaints, and communicate insights to the management team for process improvements.
- Customer Satisfaction: Strive to achieve high levels of customer satisfaction by meeting or exceeding established customer service metrics.
Requirements:
- Language Skills: Fluency in English level C1 – C2 (both written and spoken) is a MUST
- Customer Focus: A customer-centric mindset with a strong dedication to delivering exceptional service.
- Problem-Solving: Analytical and creative problem-solving abilities to resolve customer issues effectively.
- Empathy: Ability to understand and empathize with customers’ needs and concerns.
- Team Player: Ability to collaborate with team members and contribute to a positive team environment.
- Flexibility: Willingness to work in shifts and adapt to changing schedules based on business needs.
- Computer Literacy: in using computer systems, software, and CRM tools to manage customer interactions and information.
- Graduate in any discipline / Under graduates
- Willingness to search for required information from customers with a strong focus on solving clients’ requests
- Proficient in Microsoft Office, Outlook
- Willing to work in a contact center environment with rotational shifts ( Night – Overnight ) in the U.S., time-based.
Benefits:
- Attractive Package
- Medical Insurance
- Transportation Allowance
- Social Insurance
- Career Path and Career Development
Location: Cairo, Misr ElGedida, Ard El Golf Near Koleyat El Bant Metro Station
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