خدمة عملاء
فى Edu-Zone ( مركز تعليمى اطفال)
المقر: القاهرة
المرتب: 5000 ج الى 6500 ج
المهام:
- فهم طلبات العملاء
- الرد على الهاتف
- الرد على الاستفسارات عبر الواتساب و الفيسبوك
- التواصل مع المشرفين و المدرسيين
- استقبال العملاء و الترحيب بهم
التقديم اسفل شرح الوظيفة
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Customer Service Representative
Edu-Zone
Cairo, Egypt
Job Details
Job Description
EduZone STEAM Learning Center, delivering problems-based project – based programs reflecting on their real-life in enjoyable learning way using the latest technologies and gamified education.
** Must be professional in using Excel, PowerPoints, and English Technical Writing.
* Admin work and documentations.
* Understanding customer needs, feedback, and marketing.
* Answering customers calls / inquiries / special requests.
* Replying customers messages WhatsApp or Facebook.
* Ensuring kids’ proper receiving and delivering to parents.
* Follow up tasks with teachers and managers.
*Ensure good media outputs for marketing.
Job Requirements
* Outstanding representation for EduZone as STEAM Education Center & Nursery.
* Greeting visitors, helping them navigate through the nursery or the STEAM center.
* Maintain calendars for appointments, sort mail, make copies, and plan work arrangements.
* Understanding customer needs and feedback.
*Sales & Marketing background for achieving progress & targets.
*Excellent at social media stories / reels creations.