IT Specialist
Marakez
Egypt
:Job Description
.Cabling Installation: Install and terminate network cabling, including Ethernet and fiber optic cables*
Patch Panel Management: Terminate cables at patch panels and ensure proper labeling and documentation for ease of identification and troubleshooting*
Maintenance: Perform routine maintenance on cabling, including cleaning, re-terminating, and replacing damaged components as needed*
Cable Management: Maintain organized and neat cable runs within data centers and communication rooms to facilitate ease of maintenance and future expansions.
Documentation: Maintain accurate records of all cabling installations, changes, and repairs*
Collect, record and log user requests and complaints at Head Quarters (HQ) level into system*
Ensure resolution of day-to-day incidents reported by HQ end-users on PC*
Leverage of tools to provide level 1 support, track all HQ user requests, incidents and problems and manage ticket lifecycle, including status, progress, closure and verification with end-user.
Escalate to IT Applications, Infrastructure or Data Management functions as level 2 support when needed.
Follow-up on the complete lifecycle of end-user technology assets from acquisition to disposal of hardware (laptops, desktop computers, monitors, printers, etc…), software and telecom elements in coordination with Procurement.
Plan, evaluate and manage the deployment of desktop solutions.
Ensure proper security setup of HQ end-user desktops and manage IT security issues.
Perform tracking, reallocation and disposition of HQ end-user IT assets.
Develop weekly/ monthly reports highlighting nature and source of user requests and complaints, and determining the accountability of complaint and efficiency of resolution.
.Perform reporting on current IT equipment allocation.
.Perform periodic customer satisfaction surveys.
.Escalating complex issues to appropriate IT teams or specialists.
.Installing, configuring, and troubleshooting software applications.
.Proficiency in troubleshooting and resolving technical issues.
.Familiarity with ticketing systems and remote support tools.
Job Requirements
.Bachelor’s degree in IT or computer science.
.Excellent understanding of Service and helpdesk tools, processes and management practices.
.Data Centre Products & Services.
.Infrastructure Services (Office IT).
.Web Services.