خدمة عملاء

خدمة عملاء Customer Support Specialist

مقر العمل: سموحة الأسكندرية

التقديم للخرجيين فقط.

التقديم من خلال الاميل المتاح اسفل شرح الوظيفة مع كتابة الوظيفة المقدم عليها فى رأس الاميل

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We are seeking to hire ” Customer Support Specialist” for one of our Clients

:Responsibilities
– Swiftly addressing and resolving support tickets from clients with timely responses.
– Offering comprehensive assistance through various communication channels, such as phone, email, text, and remote desktop tools.
– Collaborating with teammates to troubleshoot and devise solutions for complex issues.
– Building rapport with clients and ensuring friendly communication at a corporate level.
– Efficiently managing inbound tickets and facilitating seamless handovers with other teams.
– Delivering outstanding customer experiences while upholding technical excellence.
– Effectively managing time and handling delegated tasks for optimal productivity.
– Showcasing skills in POS menu editing, designing, implementing, and troubleshooting.

:Qualifications
– Alexandria Residence.
– Graduates only.
– Minimum of 1 year of previous Call Center Experience (is a must).
– Fluent in English with excellent written and verbal communication skills.
– Preferred IT experience or technical aptitude.
– Proficiency in Windows 7 and 10 operating systems.
– Strong knowledge of Windows services, TCP/IP, and networking.
– Familiarity with SQL is preferred but not essential.
– Flexible with 24/7 Rotational Shift (Females up to 11 PM only)

:Benefits
– Medical Insurance: Covered-
– Social Insurance: Covered-

:Location
– Smouha, Alexandria-

 For Interested candidates, kindly send your updated CV to “[email protected]” and please mention the title in the subject   which is Customer Support Specialist