مهام الوظيفة:
- إدارة ومتابعة الاتفاقيات التعاقدية لجميع الموردين والسفر
- تحفيز تحسين العمليات بشكل مستمر لتقديم زيادة في الكفاءة التشغيلية لعملية شريك الأعمال بأكملها
- تحديد وتنفيذ التحسين المستمر لتحقيق الهدف التشغيلي وتحسين اتفاقية مستوى الخدمة (SLA) لشركة فودافون
- قياس وأداء تقارير الموردين وتتبعها
- إدارة علاقات الموردين مع قسم التشغيل والعمل كجهة تصعيد
- أداء الجسر الخارجي بين المورد الخارجي وأصحاب المصلحة الداخليين
- مسؤول سلامة وصحة الموظفين (H&S SPOC)
- إدارة خطة حوكمة رئيس الإدارة
الخبرات والمهارات المطلوبة:
- مهارات التواصل والتأثير الممتازة
- مهارات التحليل واتخاذ القرار الممتازة
- مهارات الشخصية والتنظيمية العالية
- حل المشاكل
- إتقان اللغة الإنجليزية والعربية المكتوبة والمنطوقة
- إتقان جيد لتطبيقات MS Office
- مهارات إعداد التقارير والتحليل الممتازة
- مهارات التنظيم والتواصل والتعامل مع الشكاوى وحل النزاعات وإدارة الأزمات والتفاوض الممتازة
- شخصية موثوقة وقيادية
- خبرة في الموارد البشرية أو إدارة الموردين أو إدارة علاقات العملاء
التقديم بعد شرح الوظيفة
Role purpose:
- Manage and Monitor Contractual agreements for all vendors and travel
- Stimulate Steady Process enhancement to present increasing in operational efficiency for entire business partner process
- Identify and implement continuous enhancement to achieve operational target and improve Vodafone SLA
- Measure, Report and Track vendor performance
- Manage vendor relation with in operation department and Act as escalation level
- Perform external bridge among external vendor as well as internal stakeholders
- H&S SPOC
- Manage the HOD governance plan
Key accountabilities and decision ownership:
- Supplier Relationship And Vendor Management
- Ensure smooth communication among service owners, procurement, legal and finance
- Build rapport with potential vendors for long plan commitments to obtain best service and value for money
- Handle disagreement between facilities’ team and vendors through managing expectation of both parties
- Manage the services to agreed budgets and service levels and by effective use of agreed measurement mechanisms (KPIs) to measure and improve supplier performance
- Presenting Solutions to service improvement without cost increase
- Rotate between Vodafone buildings to ensure consistent services standards and quality management within company buildings
- Developing new procedures
- Contract Management
- Manage the facilities management contracts; new contracts, renewal, amendments & termination
- Ensure Contract compliance with all appropriate legal, environmental requirements and safety policies
- Global Deal Contract Management;
Facilities SPOC with global Supply chain to harmonize specifications of facilities services Responsible for data validation for Vodafone group to familiarize the other OPCO’s with services in Egypt.
- H&S SPOC
- Vocal point between the H&S and the Facilities operation
- Conducted several visits and assessments with lab analysis to have approved caterers
- Follow up with vendors for the site visits and replied their inquires
- Working in cooperation with H&S team to guarantee all facilities vendors are aligned with VFE Group H&S practices as follows:
Support all facilities vendors to finalize & submit their H&S plans Ensure adding all H&S docs in all new & renewed contracts
- Audits visits;
Participate in supervising the external audits visits Align with dedicated team member attending all the H&S Audits
External Cleaning participate in the supervision audits in the buildings during the external cleaning activities
- Admin Assistance for HOD & Governance Plan Alignment
- Handle business trips arrangements, hotel reservations and flight booking
- Arrange meetings with direct reports, take minutes, send to involved parties and follow up on action items
- Handle expense claims, Travel perdims & medical claims and follow up on them
- Prepare meeting’s agenda
- Ensure a smooth implementation of the HOD Governance plan
- Planning, organizing and managing events
- Handle team building arrangements
- Arrange for a quarterly communication meeting with the P&FM team
- Arrange for the visits of the different buildings for the HOD & direct reports
- Collect & consolidate the department projects, achievements, etc… from all areas
Core competencies, knowledge and experience:
- Excellent communication & influencing skills
- Excellent analytical & decision making skills
- High Interpersonal and organizational skills
- Problem solving
Must have technical / professional qualifications:
- Excellent command of written and spoken English & Arabic language skills
- Good command of MS office
- Excellent reporting & analytical skills
- Excellent organization, communication, complaint handling, conflict solving, crisis management & negotiation skills
- Reliable and leading character
- Experience in HR, Vednor Management or CRM