Senior Application Support Specialist

مسؤول دعم تطبيقات بنادى وادى دجلة:

 

متطلبات الوظيفة:

التعليم والخبرة:

  • درجة البكالوريوس في علوم الكمبيوتر أو مجال ذي صلة.
  • عدة سنوات من الخبرة في دعم التطبيقات أو مجال ذي صلة – الحد الأدنى 3 سنوات.
  • القدرة على العمل خارج ساعات العمل العادية أمر لا بد منه.
  • القدرة على العمل بشكل مستقل وضمن فريق.

المهارات:

  • الخبرة في مفهوم اتفاقية مستوى الخدمة واحتياجات العملاء.
  • الخبرة في استكشاف الأخطاء وإصلاح المشكلات التقنية.
  • مهارات قوية في حل المشكلات والتحليل، مع القدرة على تشخيص وحل المشكلات التقنية المعقدة.
  • الخبرة في تصميم وتنفيذ عمليات وم procédures دعم جديدة.
  • معرفة جيدة بتقنية Microsoft .NET ومفاهيم قاعدة بيانات SQL و C#.
  • معرفة جيدة بالشبكات والأمان.
  • يسعى إلى فهم وجهات النظر والثقافات المختلفة.
  • مهارات ممتازة في الكتابة والتحدث باللغة الإنجليزية والعربية.
  • مهارات اتصال وتواصل شخصي ممتازة.

 

التقديم بعد شرح الوظيفة

 

About the job

Job Description:

  • Manage periodic health checks of the applications and log monitoring.
  • Manage support process with Software development team to understand the new projects and maintain and debug the current solutions.
  • Working closely with customer service and end users within predefined SLA to resolve all issues.
  • Work closely with all IT teams to identify the root cause of the issues and confirm the final resolution and communicate it to concerned business team.
  • Design and implement new support processes and procedures to improve the efficiency and effectiveness of our support team.
  • Collaborate with all departments to identify areas for improvement in the application support process and recommend new technologies or tools to improve support processes.
  • Develop and maintain documentation for support processes and procedures.
  • Perform Code debugging to identify the issue and either fix it on code level for testing or report to the software team/concerned third party if it may cause system design impact.
  • Prioritize and handle service requests and incidents.
  • Responsible for identifying recurrent issues across all automation systems and finding either a temporary fix or a permanent one.
  • Ensure proper recording, documentation, resolution, and closure of recurrent issues.
  • Build knowledge base for Support teams for future reference.
  • Conduct training for the Remote Automation Support team to ramp-up their knowledge

Job Requirements:

Education and Experience:

  • Bachelor’s degree in computer science or a related field
  • Several years of experience in application support or a related field – Minimum 3 years
  • Flexibility to work outside of normal business hours is a must.
  • Ability to work independently and as part of a team.

The applied candidate should have the below skills:

  • Experience with SLA concept and customer needs
  • Experience with troubleshooting and resolving technical issues
  • Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
  • Experience designing and implementing new support processes and procedures
  • Solid Knowledge of Microsoft .NET technology and Database SQL concepts and C#
  • Good knowledge of Networking and Security
  • Seeks to understand different perspectives and cultures.
  • Excellent written and verbal communication in English & Arabic
  • Excellent communication and interpersonal skills