مسؤول دعم تطبيقات بنادى وادى دجلة:
متطلبات الوظيفة:
التعليم والخبرة:
- درجة البكالوريوس في علوم الكمبيوتر أو مجال ذي صلة.
- عدة سنوات من الخبرة في دعم التطبيقات أو مجال ذي صلة – الحد الأدنى 3 سنوات.
- القدرة على العمل خارج ساعات العمل العادية أمر لا بد منه.
- القدرة على العمل بشكل مستقل وضمن فريق.
المهارات:
- الخبرة في مفهوم اتفاقية مستوى الخدمة واحتياجات العملاء.
- الخبرة في استكشاف الأخطاء وإصلاح المشكلات التقنية.
- مهارات قوية في حل المشكلات والتحليل، مع القدرة على تشخيص وحل المشكلات التقنية المعقدة.
- الخبرة في تصميم وتنفيذ عمليات وم procédures دعم جديدة.
- معرفة جيدة بتقنية Microsoft .NET ومفاهيم قاعدة بيانات SQL و C#.
- معرفة جيدة بالشبكات والأمان.
- يسعى إلى فهم وجهات النظر والثقافات المختلفة.
- مهارات ممتازة في الكتابة والتحدث باللغة الإنجليزية والعربية.
- مهارات اتصال وتواصل شخصي ممتازة.
التقديم بعد شرح الوظيفة
About the job
Job Description:
- Manage periodic health checks of the applications and log monitoring.
- Manage support process with Software development team to understand the new projects and maintain and debug the current solutions.
- Working closely with customer service and end users within predefined SLA to resolve all issues.
- Work closely with all IT teams to identify the root cause of the issues and confirm the final resolution and communicate it to concerned business team.
- Design and implement new support processes and procedures to improve the efficiency and effectiveness of our support team.
- Collaborate with all departments to identify areas for improvement in the application support process and recommend new technologies or tools to improve support processes.
- Develop and maintain documentation for support processes and procedures.
- Perform Code debugging to identify the issue and either fix it on code level for testing or report to the software team/concerned third party if it may cause system design impact.
- Prioritize and handle service requests and incidents.
- Responsible for identifying recurrent issues across all automation systems and finding either a temporary fix or a permanent one.
- Ensure proper recording, documentation, resolution, and closure of recurrent issues.
- Build knowledge base for Support teams for future reference.
- Conduct training for the Remote Automation Support team to ramp-up their knowledge
Job Requirements:
Education and Experience:
- Bachelor’s degree in computer science or a related field
- Several years of experience in application support or a related field – Minimum 3 years
- Flexibility to work outside of normal business hours is a must.
- Ability to work independently and as part of a team.
The applied candidate should have the below skills:
- Experience with SLA concept and customer needs
- Experience with troubleshooting and resolving technical issues
- Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
- Experience designing and implementing new support processes and procedures
- Solid Knowledge of Microsoft .NET technology and Database SQL concepts and C#
- Good knowledge of Networking and Security
- Seeks to understand different perspectives and cultures.
- Excellent written and verbal communication in English & Arabic
- Excellent communication and interpersonal skills