Application Support Specialist

مسؤول دعم تطبيقات:


الخبرة المطلوبة :

  • من 3 إلى 5 سنوات من الخبرة في تحليل ودعم التطبيقات.
  • ما يصل إلى 2 سنة من الخبرة في إدارة المشاريع.
  • فهم بيئة الشركات.

السلوكيات المرغوبة:

  • القدرة على العمل بشكل مستقل وضمن فريق.
  • منظم للغاية مع مهارات قوية في إدارة الوقت.
  • القدرة على شرح الأفكار المعقدة لأولئك الذين لديهم معرفة محدودة بتكنولوجيا المعلومات والأنظمة.
  • مهارات تواصل لفظية وكتابية جيدة.
  • القدرة على الاستماع والصبر.
  • خدمة عملاء استثنائية وخبرة في إدارة العلاقات.
  • مهارات التفكير النقدي مع الانتباه الشديد للتفاصيل.

 

التقديم بعد شرح الوظيفة

 

 

JOB PURPOSE:

Application support analyst oversees the installation and maintenance of software applications to streamline business operations. Their duties include a variety of application related activities: implementation, deployments, optimizing application performance, administration, data loading and performing debugging procedures as needed. They will engage with the software provider to ensure technical compliance and version alignment.

Responsibilities/Duties

  • Company application administration: Deploy, configure, integrate, and test the implemented solution based on Technical and Business requirements.
  • Work with multiple teams (external / internal) for successful resolution of issues and incidents.
  • Delivering regular and customized training to teams within the business
  • Execution of database scripts/extracts as needed.
  • Company application troubleshooting and supporting during UAT and Production.
  • React to High Severity issues technical situation that requires immediate attention.
  • Performing analyses on software application functionality and suggesting improvements.
  • Keeping a record of configuration changes and scheduling application updates.
  • Documenting processes and monitoring application performance metrics.
  • Establishing the root causes of application errors and escalating serious concerns to vendor and RDMC management.
  • Consulting with the software vendors, internal users, and clients to improve application performance.
  • Managing code migration across environments to ensure continued and synchronized functionality.
  • Open to flexible working conditions including after-hours scheduled application maintenance and support.
  • Prepare reports timely and accurately to meet department requirements, policies, and standards.
  • Monitor the adherence to all relevant safety and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.
  • Able to manage more than one project in-parallel aside from the application support.
  • Perform other related duties or assignments as directed and added responsibilities might be assigned.

Essential Qualifications, Knowledge & Experience

QUALIFICATIONS:

  • Bachelor’s degree is preferred in Computer Science, Business Information Systems or related study.
  • Degree qualification in related field – such as computer science / Business administration.
  • Technical certification in business applications, ERP, Database administration is preferred.
  • Project management/ PMP Certification is a plus.

KNOWLEDGE:

  • Intimate knowledge of an organisation’s computing systems.
  • Familiarity with project management software tools, methodologies, and best practices.
  • Experience seeing projects through the full life cycle.
  • Expert in Microsoft Office.
  • Experience in relational database Engines (SQL Server, MySQL, Oracle, etc). This includes the ability to write SQL queries.
  • Proven analytical and problem solving skills with the ability to assess complex issues with limited information.

EXPERIENCE:

  • 3 to 5 years of experience in application analysis and support.
  • Up to 2 years of experience in project management.
  • Understanding of corporate environment. DESIRED BEHAVIORS
  • Ability to work independently and within a team.
  • Extremely organized with strong time-management skills.
  • Ability to explain complex ideas to those with limited IT and systems knowledge.
  • Self-motivated professional to work with minimal direction with effective time management skills.
  • Good verbal and written communication skills.
  • Listening ability and patience.
  • Extraordinary customer service and relationship management experience.
  • Critical thinking skills with excellent attention to details.

 

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