مسؤول خدمة عملاء بشركة ارامكس المعروفة للخدمات اللوجيستية والشحن:
متطلبات الوظيفة:
- خبرة في خدمة العملاء (1-2) سنة
- حاصل على درجة البكالوريوس (يفضل تخصصات اللوجستيات / سلسلة التوريد)
- التركيز على العملاء
- مهارات تواصل ممتازة
- حل المشاكل
- إجادة اللغة الإنجليزية
- مكان العمل: الشيخ زايد
التقديم بعد شرح الوظيفة
Job Description
- Handle all GCS cases, follow up and close all requests.
- Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.
- Respond to all requests that are under IRT “Immediate Respond Team” as per the standard (respond within 24/7 and by 10 seconds to 10 minutes”.
- Manage and meet customer expectations.
- Respond to all customer’s inquiries to improve their customer service experience.
- Provide excellent customer service for customers as per Aramex CS standards.
- Facilitate the flow of information horizontally and vertically.
- Collaborate with the team to achieve the team objectives.
- Serve all customer’s inquiries and provide full information and advice.
- Close pending cases in a timely manner.
- Achieve Aramex customer service KPIs Pass the customer service audits.
- Support to solve the bad address shipments if needed.
- Implement Customer Service KPIs
- Sustain high customer satisfactory service level.
- Follow up on domestic and express outstanding shipments for cash if needed.
- Ensure customer satisfaction to retain customer.
Job Requirements
- Customer Service Experience (1-2) years
- Bachelor’s degree Holder (Logistics/ Supply chain Major Preferably)
- Customer-oriented
- Excellent Communication Skills
- Problem Solver
- English Language Fluency
Work Location: Sheikh Zayed