وظيفة خدمة عملاء
المسؤوليات:
- تقديم خدمة عملاء ممتازة للعملاء عبر الهاتف.
- حل مشاكل العملاء بسرعة وكفاءة.
- بناء علاقات مع العملاء والسعي لتجاوز توقعاتهم.
- العمل مع فريق لتحقيق الأهداف المشتركة.
المؤهلات:
- الطلاقة في اللغة الإنجليزية إلزامية (B2/C1).
- الخبرة في دور خدمة العملاء ميزة إضافية.
- المرونة مع نوبات الليل والإقامات الليلية.
التقديم بعد شرح الوظيفة
Customer Service Specialist – English
About the job
Job Title: Customer Service Associate
Location: New Cairo, 5th Settlement, Egypt
About Sutherland Cairo:
Sutherland Cairo is a global leader in customer service, providing support to clients in a variety of industries. We are committed to providing our customers with the best possible experience, and we are looking for talented and motivated individuals to join our team.
Why work for Sutherland Cairo?
- We offer a competitive salary and benefits package, including the highest net salary in the market and overnight allowance, medical insurance, bonus and incentive plan, annual competitions with travel prizes, very attractive bonuses, SIM card after 3 months, and gym discount.
- We Provide 24/7 transportation. (Door to Door for ladies)
- We are a certified Great Place to Work!
- We offer opportunities for career growth and development.
- We have a positive and supportive work environment.
- We are committed to diversity and inclusion.
Responsibilities:
- Provide excellent customer service to clients over the phone.
- Resolve customer issues quickly and efficiently.
- Build relationships with customers and strive to exceed their expectations.
- Work with a team to achieve common goals.
Qualifications:
- English fluency is a must (B2/C1).
- Experience in a customer service role is a plus.
- Flexible with night and overnight shifts.