English Speaker Customer Support

وظيفة مسؤول دعم فنى بالمجال الطبى:

 

متطلبات الوظيفة:

  • الطلاقة في اللغة الإنجليزية
  •  وجود خلفية طبية ميزة إضافية
  • القدرة على العمل بشكل مستقل وكجزء من فريق.
  • مهارات تواصل وحل مشكلات ممتازة
  • مهارات تعدد المهام
  • درجة البكالوريوس

 

التقديم بعد شرح الوظيفة

 

Job Description:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

 

Job Requirements:

  • Fluent in English
  • Familiarity with our industry or have a medical background is a plus
  • Ability to work independently and as part of a team.
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Bachelor’s degree

 

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