Sales and Customer Services Representative (Experienced)

• Act as the primary point of contact for customers and respond to their inquiries via phone, email, and chat in a timely and professional manner.

. Coordinate with other departments to ensure timely and efficient delivery of services to customers.

• Provide customers with accurate information about delivery times.

• Manage customer complaints and resolve issues promptly and effectively.

• Keep track of all customer interactions and maintain records of all customer-related transactions.

• Follow up with customers to ensure their satisfaction with the company’s services.

• Maintain a positive and professional relationship with customers to promote long-term loyalty and repeat business.

• Provide support to sales and operations teams as needed.

•Ensure smooth and timely process flow and updating the customer by email.

• Ensure accurate and timely data entry into our operating system.

• Submitting weekly reports to Management

• Receiving and acknowledging Documents

• Utilize Process Monitors and Workflows on daily basis

• Ensure documents are timely sent customers.

• Interact with our customers in arranging their requests, exceeding customer service expectations

• Contribute to maintain strong relationships with suppliers.

• Meet compliance at all times to regulations.

• Understand department process flow, constantly looking for areas of improved efficiency

• Ensure all customers’ standard operating procedures are followed and updated

• Overseas communications, timely responses to messages and requests (internal and external)

• Coordinating with customers in case of missing documents in files and updating in system.