مدير قسم خدمة العملاء خبرة 7 سنوات:
متطلبات الوظيفة:
- الخبرة: من 7 إلى 9 سنوات في مجال الخدمة المتعلق بالإعلام، مع سجل حافل في إدارة فرق خدمة العملاء.
- مهارات القيادة: القدرة المؤكدة على قيادة وإلهام الفريق، ودفعه نحو التميز.
- التركيز على العملاء: شغف بتقديم خدمة عملاء على مستوى عال والتزام لا يتزعزع برضا العملاء.
- التواصل: مهارات اتصال وتواصل شخصي ممتازة، مع القدرة على التعامل مع تفاعلات العملاء المتنوعة.
- حل المشكلات: قدرات تحليلية وحل المشكلات قوية لمعالجة استفسارات العملاء بشكل فعال.
- التوجه التقني: على دراية بالمنتجات التقنية ويشعر بالراحة عند استخدام برامج ERP.
التقديم بعد شرح الوظيفة
Job Description
Are you a dynamic and experienced professional with a passion for delivering exceptional customer service? Cairo Camera Rentals is seeking a Head of Customer Service to lead our customer-centric department and elevate the customer experience to new heights.
Position: Head of Customer Service
Location: Heliopolis, Cairo
Employment Type: Full-Time
About Us: Cairo Camera Rentals is a leading player in the media and entertainment industry, providing top-of-the-line camera and equipment rentals to businesses and professionals. We pride ourselves on offering the best equipment and exceptional customer service to our clients, helping them bring their creative visions to life.
Role Overview: As the Head of Customer Service, you will play a pivotal role in shaping the customer service department at Cairo Camera Rentals. Your primary responsibilities will include:
✅ Building and leading a team of customer service agents
✅ Establishing and implementing best practices in customer service
✅ Developing and maintaining strong client relationships
✅ Resolving customer inquiries and issues efficiently
✅ Collaborating with other departments to ensure a seamless customer experience
✅ Implementing customer feedback and continuous improvement initiatives
Why Cairo Camera Rentals? At Cairo Camera Rentals, we offer an inspiring and dynamic work environment where your innovative ideas and commitment to customer service will be recognized and rewarded. You’ll have the opportunity to shape the future of our customer service department and drive it to success.
If you are ready to take the lead in establishing a world-class customer service operation within a thriving media-related business, we want to hear from you!
Job Requirements
Requirements: To excel in this role, you should meet the following criteria:
● Experience: 7-9 years in a service business related to media, with a strong track record of managing customer service teams.
● Leadership Skills: Proven ability to lead and inspire a team, driving them towards excellence.
● Customer-Centric: A passion for delivering top-notch customer service and an unwavering commitment to customer satisfaction.
● Communication: Outstanding communication and interpersonal skills, with the ability to handle diverse customer interactions.
● Problem Solving: Strong analytical and problem-solving abilities to address customer inquiries effectively.
● Tech Oriented: Familiar with tech products and comfortable using ERP software.