وظيفة مسؤول مبيعات وخدمة عملاء خبرة براتب 6500 جنيه:
متطلبات الوظيفة:
- مهارات تواصل وتعامل شخصي ممتازة.
- مهارات تنظيمية وإدارة الوقت قوية.
- القدرة على العمل بشكل مستقل وضمن فريق.
- مهارات قوية في حل المشكلات والتحليل.
- الاهتمام بالتفاصيل والدقة في إدخال البيانات وحفظ السجلات.
- إتقان أنظمة الكمبيوتر والبرمجيات، بما في ذلك Microsoft Office وما إلى ذلك.
- القدرة على أداء مهام متعددة وتحديد أولويات الطلبات المتنافسة.
- على الأقل جيد جدا في اللغة الإنجليزية.
التقديم بعد شرح الوظيفة
Job Description
• Act as the primary point of contact for customers and respond to their inquiries via phone, email, and chat in a timely and professional manner.
. Coordinate with other departments to ensure timely and efficient delivery of services to customers.
• Provide customers with accurate information about delivery times.
• Manage customer complaints and resolve issues promptly and effectively.
• Keep track of all customer interactions and maintain records of all customer-related transactions.
• Follow up with customers to ensure their satisfaction with the company’s services.
• Maintain a positive and professional relationship with customers to promote long-term loyalty and repeat business.
• Provide support to sales and operations teams as needed.
•Ensure smooth and timely process flow and updating the customer by email.
• Ensure accurate and timely data entry into our operating system.
• Submitting weekly reports to Management
• Receiving and acknowledging Documents
• Utilize Process Monitors and Workflows on daily basis
• Ensure documents are timely sent customers.
• Interact with our customers in arranging their requests, exceeding customer service expectations
• Contribute to maintain strong relationships with suppliers.
• Meet compliance at all times to regulations.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers’ standard operating procedures are followed and updated
• Overseas communications, timely responses to messages and requests (internal and external)
• Coordinating with customers in case of missing documents in files and updating in system.
Job Requirements
•Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
•Strong problem-solving and analytical skills
•Attention to detail and accuracy in data entry and record-keeping
• Proficiency in computer systems and software, including Microsoft Office,etc.
• Ability to multitask and prioritize competing demands
• at least very good in English.