وظيفة مسؤول خدمة عملاء خبرة سنة :
متطلبات الوظيفة:
- الذكور فقط.
- حاصل على درجة البكالوريوس.
- مهارات تواصل قوية.
- المرونة.
- النزاهة.
- القدرة على التواصل مع فئة المراهقين.
- حل المشاكل.
- جيد مع منتجات Google (الجداول ، والتقويم ، وما إلى ذلك).
التقديم بعد شرح الوظيفة
Job Description
- Manage large number of customers calls in addition to messages and comments on company’s different social media platforms
- Take the extra mile to engage customers and help generate sales leads
- Identify and assess customers’ needs to achieve highest level of customer satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide customers with accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints and provide appropriate solutions and alternatives in a timely manner.
- Communicating customers complaints to the right department and following up to ensure resolution.
- Keep records of customer interactions, complaints and surveys.
- Follow communication procedures, guidelines and policies.
Job Requirements
- Males only.
- Bachelor’s degree holder.
- Strong communication skills.
- Flexibility.
- Integrity.
- Ability to communicate with the teenagers category.
- Problem solving.
- Good with google products (sheets, calendar, etc.)