مسؤول خدمة عملاء على دراية وشغف بمجال الالعاب :
متطلبات الوظيفة:
- خبرة مثبتة في دور خدمة العملاء.
- شغف بالألعاب وفهم عميق لمنتجات الألعاب وتقنياتها.
- مهارات اتصال ممتازة وموقف ودود يركز على العميل.
- قدرات قوية لحل المشكلات والاهتمام بالتفاصيل.
- القدرة على العمل المتعدد والعمل في بيئة سريعة الخطى.
- يفضل سكان الجيزة.
- دبلوم ثانوي أو ما يعادله.
Job Description
– Provide outstanding customer service by assisting customers with inquiries, product information, and order processing.
– Process customer orders, ensuring accuracy and efficiency.
– Assist customers with product selection, recommendations, and technical support related to gaming products.
– Resolve customer issues, complaints, and inquiries in a professional and timely manner.
– Maintain knowledge of the latest gaming trends and product releases to better assist customers.
– Collaborate with cross-functional teams to ensure customer satisfaction.
– Document and report recurring customer issues for process improvement.
Job Requirements
- Proven experience in a customer service role.
- A passion for gaming and a deep understanding of gaming products and technologies.
- Excellent communication skills and a friendly, customer-centric attitude.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- preferably Giza residents.
- High school diploma or equivalent.