مسؤولة خدمة عملاء
متطلبات الوظيفة:
- مهارات التواصل الممتازة.
- الإناث فقط
- خبرة مثبتة في دعم العملاء أو خبرة كموظف خدمة عملاء
- سجل حافل بتجاوز الحصص
- مهارات قوية في التعامل مع اتصالات الهاتف والاستماع الفعال
- الإلمام بأنظمة وممارسات CRM
- توجه نحو العملاء والقدرة على التكيف/الاستجابة لأنواع مختلفة من الشخصيات
Customer Care Executive
Job Description
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
- Excellent communication skills.
- Females only
- Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota - Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters