Customer Care Executive

مسؤولة خدمة عملاء 

 

متطلبات الوظيفة:

  • مهارات التواصل الممتازة.
  • الإناث فقط
  • خبرة مثبتة في دعم العملاء أو خبرة كموظف خدمة عملاء
  • سجل حافل بتجاوز الحصص
  • مهارات قوية في التعامل مع اتصالات الهاتف والاستماع الفعال
  • الإلمام بأنظمة وممارسات CRM
  • توجه نحو العملاء والقدرة على التكيف/الاستجابة لأنواع مختلفة من الشخصيات

التقديم بعد شرح الوظيفة

Customer Care Executive

 

Job Description

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Job Requirements

  • Excellent communication skills.
  • Females only
  • Proven customer support experience or experience as a Client Service Representative
    Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters

 

 

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