Call Center Supervisor

مدير فريق خدمة عملاء :

 

متطلبات الوظيفة:

  • خبرة في إدارة الفريق.
  • خبرة لا تقل عن 3 سنوات في بيئة مركز الاتصال كقائد فريق.
  • خبرة في خدمة العملاء.
  • مهارات القيادة والتواصل الممتازة.
  • مهارات قوية في التدريب وتطوير الأشخاص من خلال الاستماع إلى المكالمات
  • القدرة على التعامل مع العملاء المتطلبين والتصعيدات.
  • فرد نشيط وتحفيزي.
  • تفكير إبداعي.
  • الراتب من 6000 جنيه مصري إلى 6500 جنيه مصري

 

 

التقديم بعد شرح الوظيفة

 

 

 

Job Description

  • Work closely with the team, motivating and coaching them
  • Keeping up to date with business development and new product lines
  • Reporting to the Customer Center Manager
  • Manage day-to-day line activities, priorities and make risk/impact assessments
  • Ensure training and development plans are maintained for all team members
  • Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
  • Manage the fair and consistent application of performance management and disciplinary measures as necessary
  • Support the Operations Manager to highlight operational risks and areas for improvement
  • Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
  • Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
  • Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
  • Work with the management team to identify and deliver positive change and business efficiencies
  • Escalate any appropriate problems to senior management
  • Support the Senior Manager to highlight operational risks and areas for improvement

 

Job Requirements

  • Team management experience
  • Minimum of 3 years’ experience within a contact center environment as a Team Leader
  • Experience within customer services
  • Excellent leadership and communication skills
  • Strong coaching and people-development skills through call listening, quality feedback, etc.
  • Ability to deal with demanding customers and escalations
  • Energetic and motivating individual
  • Creative thinking
  • salary from 6000 le to 6500 le

 

 

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