مدير فريق خدمة عملاء :
متطلبات الوظيفة:
- خبرة في إدارة الفريق.
- خبرة لا تقل عن 3 سنوات في بيئة مركز الاتصال كقائد فريق.
- خبرة في خدمة العملاء.
- مهارات القيادة والتواصل الممتازة.
- مهارات قوية في التدريب وتطوير الأشخاص من خلال الاستماع إلى المكالمات
- القدرة على التعامل مع العملاء المتطلبين والتصعيدات.
- فرد نشيط وتحفيزي.
- تفكير إبداعي.
- الراتب من 6000 جنيه مصري إلى 6500 جنيه مصري
التقديم بعد شرح الوظيفة
Job Description
- Work closely with the team, motivating and coaching them
- Keeping up to date with business development and new product lines
- Reporting to the Customer Center Manager
- Manage day-to-day line activities, priorities and make risk/impact assessments
- Ensure training and development plans are maintained for all team members
- Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
- Manage the fair and consistent application of performance management and disciplinary measures as necessary
- Support the Operations Manager to highlight operational risks and areas for improvement
- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
- Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
- Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
- Work with the management team to identify and deliver positive change and business efficiencies
- Escalate any appropriate problems to senior management
- Support the Senior Manager to highlight operational risks and areas for improvement
Job Requirements
- Team management experience
- Minimum of 3 years’ experience within a contact center environment as a Team Leader
- Experience within customer services
- Excellent leadership and communication skills
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking
- salary from 6000 le to 6500 le