- Monitor, review and reply to all user-generated content, including comments, posts, and messages on social media platforms.
- Engage with users by responding to comments, questions, and messages professionally and on time
- Identify potential sales leads or opportunities from user interactions and inquiries on social media platforms.
- Engage with leads and guide them through the sales process, including providing product information and support.
- Identify and escalate issues or potential crises, such as negative sentiment or public relations concerns, that may affect the brand’s reputation.
- Keep up-to-date with changes in social media algorithms, platform policies, and industry trends to adapt moderation and sales strategies.
- Proven working experience as a social media moderator is a must
- knowledge in shopify is an advantage
- Strong understanding of various social media platforms and their best practices.
- Excellent communication and interpersonal skills.
- Proficiency in written communication with an emphasis on grammar and spelling.
- A commitment to maintaining a positive online environment and upholding the brand’s values.
- Excellent in English