Social Media Moderator

Job Description

Monitor, review and reply to all user-generated content, including comments, posts, and messages on social media platforms.
Engage with users by responding to comments, questions, and messages professionally and on time
Identify potential sales leads or opportunities from user interactions and inquiries on social media platforms.
Engage with leads and guide them through the sales process, including providing product information and support.
Identify and escalate issues or potential crises, such as negative sentiment or public relations concerns, that may affect the brand’s reputation.
Keep up-to-date with changes in social media algorithms, platform policies, and industry trends to adapt moderation and sales strategies.

Proven working experience as a social media moderator is a must
knowledge in shopify is an advantage
Strong understanding of various social media platforms and their best practices.
Excellent communication and interpersonal skills.
Proficiency in written communication with an emphasis on grammar and spelling.
A commitment to maintaining a positive online environment and upholding the brand’s values.
Excellent in English