A confidential financial services company located in Nasr City is seeking to hire Service Desk Specialist

Responsibilities:

– Perform help desk support for daily activities by ensuring timely and professional technical support for laptops, core applications and related peripherals.

– Document, track, report and prioritize requests according to established procedures.

– Provide technical troubleshooting, identify request type, diagnose and provide solutions or escalate complex issues to the appropriate team as required.

– Available to move between companies (rarely).

– Experience in the Ticketing system.

– Solve and support any problem related for printers.

Requirements:

– Bachelor’s degree in computer science, information technology, or a similar field.

– 2+ years working as a help desk specialist

– CNNA, MCSA Certificate is a must

– Advanced knowledge of computer hardware systems and computer software systems.

– Ability to troubleshoot complex hardware and software issues.

– Excellent communication and analytical skills.

If you’re interested kindly send your CV to [[email protected]](mailto:[email protected]) or send your resume on WhatsApp : 01020078772