A confidential financial services company located in Nasr City is seeking to hire Service Desk Specialist
Responsibilities:
– Perform help desk support for daily activities by ensuring timely and professional technical support for laptops, core applications and related peripherals.
– Document, track, report and prioritize requests according to established procedures.
– Provide technical troubleshooting, identify request type, diagnose and provide solutions or escalate complex issues to the appropriate team as required.
– Available to move between companies (rarely).
– Experience in the Ticketing system.
– Solve and support any problem related for printers.
Requirements:
– Bachelor’s degree in computer science, information technology, or a similar field.
– 2+ years working as a help desk specialist
– CNNA, MCSA Certificate is a must
– Advanced knowledge of computer hardware systems and computer software systems.
– Ability to troubleshoot complex hardware and software issues.
– Excellent communication and analytical skills.
If you’re interested kindly send your CV to [email protected] or send your resume on WhatsApp : 01020078772