We are hiring Senior Software Technical Support / Application Support
Job Description
Roles and Responsibilities:
• Diagnose, Research, troubleshoot and identify solutions to software issues
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk to clients through a series of actions, either via phone or email until they’ve solved a technical issue
• Properly escalate unresolved issues to software developers
• Provide prompt and accurate feedback to clients
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of articles and manuals
• Meeting with clients following the sale of software packages to collect data and other information required to customize software systems.
• Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of system.
• Communicating with clients throughout the software customization process to obtain feedback and approval.
• Installing software and all necessary components.
• Ensuring that the project team is aware of key deliverables and project milestone.
• Providing cost and time estimates to clients who require additional customizations to be done.
Job Requirements
• Bachelor of Computer or equivalent experience.
• 3-5 years of experience in deploying software applications including implementation, support and user training.
• Good Knowledge of SQL queries, Microsoft SQL.
• Understanding of common support metrics, available tools, and typical industry standards for excellent support
• Strong troubleshooting and multi-tasking skills.
• Working continuously on a task until completion.
• Good knowledge of applications servers.
• Web Service concept.
• Good in English, spoken and written.
• SQL server administration basics.
• Very good presentation and interpersonal skills are required
Work location : Nasr city
If you would like to apply send your CV with the job title to [email protected]