Zyda is hiring “call center team lead“!!
Responsibilities
• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team-building activities
• Knowledge of schedules and how to create a schedule from scratch
• Handle escalations conflicts with wisdom
Requirements and skills
• Proven work experience as a team leader or supervisor
• In-depth knowledge of performance metrics
• Good PC skills, especially Google Sheets and Excel
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• Knowledge of COPC
• Degree in Management or training in team leading is a plus
• SQL knowledge is a plus
Please send your resume to [email protected]