تفاصيل وظائف خدمة عملاء فى British Council
Customer Services for British Council
Customer care and advocacy
Meeting and greeting customers, responding to questions, improving engagement with them and providing outstanding customer service.
Assisting in answering all types of first level enquiries relating to British Council activities in country.
Using aligned methods to drive a better customer experience and sharing customers insights and recommendations to enhance and improve customer journey.
Contacting customers via phone or face to face to relay information needed for all types of provided services and data gathering needed for surveys.
Submitting and escalating complaints with regards to the complaint handling policy.
Assist at offsite events where Customer Service support is required
(essential requirements for the role): we are looking for someone who
With the right to work and live in Egypt
University Degree or equivalent
One-year professional experience in dealing with customers face to face / front line or call centre.
Excellent Microsoft Applications
Apply from here