تفاصيل وظائف خدمة عملاء فى مجموعة الفطيم
Call Center Representative for Al Futtaim
About the Position
We are currently looking for call center representative to Support Al-Futtaim Real Estate brand in the provision of outstanding levels of Customer Experience to all Al Futtaim customers who make contact through any of our channels of communication.
Manage inbound and outbound calls in a timely manner.
Register customer requests on system, record customers data and coordinate with other division on that regard.
Provide quality, efficient and non-judgmental telephone customer service to internal and external customers.
Escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
Conduct satisfaction surveys through customer call.
Prepare report of call center activities.
The ideal candidates will have the following qualifications, skills and experience:
2-4 years of experience in customer service.
Excellent user of CRM System, Excel, and MS Office .
Excellent communication, presentation, and problem-solving skills.
Customer orientation and ability to adapt/respond to different types of characters.
Good command of English language.
Benefits & Working Conditions:
Contract type: outsourcing.
5 working days, rotational shifts 24/7.
2 Days off per week.
Location: (New Cairo) AL-Futtaim real estate sales center.
Apply from here