شغل ادارى – مساعد فى قسم التدريب
شركة Emar
خبرة من 2 الى 4 سنوات
لينك فى الاسفل
Job Details
Experience Needed:2 to 4 years
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Bachelos Degree
Salary:Confidential
Job Description
– Delivering full soft skills and product knowledge Training
– Reports the quality of training
– Monitoring, coaching, briefing team whenever required
– Full responsibility of trainees during the nesting period
– Training vendors trainers
– Attending training sessions delivered by the vendors
– Being fully responsible for the Knowledge Base on daily basis
– Being the technical PoC for the call center
– Getting all the updates from each department and cascading to call center
– Creating and editing the training material
– Reviewing every training content created by the vendors
– Creating training agenda and customized goals
– Being the knowledge keeper in the call center
Job Requirements
- Proven work experience as a Training Coordinator, Trainer, Training Facilitator or similar role
- Hands-on experience coordinating multiple training events in a corporate setting
- Extensive knowledge of instructional design theory and implementation
- Adequate knowledge of learning management systems and web delivery tools
- Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
- Familiarity with traditional and modern job training methods and techniques
- MS Office proficiency
- Advanced organizational skills with the ability to handle multiple assignments
- Strong communication skills
- Call Center Back ground is a must
- Very good spoken and written English level