خدمة عملاء ( اميل و شات )
فى شركة الطيران – طيران عربية
خبرة 1 الى 3 سنوات
لينك فى الاسفل
Job Description
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Job Requirements
Minimum 1-3 years experience in a call center environment.
Minimum 1 years of experience as a senior
Excellent in Arabic and English written and spoken
Bachelors Degree.
Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests
Capable of understanding customers problems and direct them in the right channel.
Experience in Travel Agency is plus
The benefits we offer you:
Very attractive package
Overnight allowance
Fully-paid training
High chance to get promoted as youll be joining our very first waves
Work hours:
Rotational shifts, rotational days off
9 working hours including a 1-hour break
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