خدمة عملاء – Amazon

خدمة عملاء

فى شركة امازون

لينك فى الاسفل

BASIC QUALIFICATIONS

Knowledge and Skills Required

Computer Knowledge/Skills:

  • Ability to use a desktop computer system
  • Familiarity with Windows Operating System, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in the work environment

Communication Skills:

  • Excellent Spoken Language proficiency in English
  • Excellent communication skills in (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills – ability to clearly understand and state the issues customers present
  • Ability to concentrate – follow customers issues without distraction to resolution
  • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

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