As the Customer Care Specialist, you will perform the following duties:

• Provide customer services remaining in the market to end customers and /or travel agents via phone, face to face, email and / or queue. Carry out reservations, rebooking’s, M & M inquiries and special service requests for end customers
• Assist travel agents with all product inquiries including waitlist processing, cross border requests, STPC inquiries, fare calculations, re-issues, RTW fares or special service requests
• Support station in case of irreg handling, depending on local set up
• Carry out further service tasks as necessary, such as PPB, eXperts redemption requests, B2C groups requests
• Support the Service Provider Coordinator on GP level and where necessary act as his / her deputy

Requirements

You must fulfill the following requirements:

• High school certificate, A level/ Abitur or equivalent required
• English language required
• German language fluent desirable
• Computer literate as user
• Good ability to manage complexity
• Strong independent and proactive approach
• Excellent attention to quality and detail
• Excellent problem solving / solution oriented
• Excellent service / customer orientation
• Strong communication skills (verbal and written) /Interpersonal skills
• Strong intercultural competence
• Good conflict management skills
• Strong cooperation skills/ Team player
• Excellent structured / systematic approach/ process orientation
• Strong well groomed appearance
• Assessment may be required
• Must possess a legal work permit in Egypt

* CV/ Resume and Cover Letter required

* Company will not provide relocation assistance