مسؤول دعم تطبيقات:
الخبرة المطلوبة :
- من 3 إلى 5 سنوات من الخبرة في تحليل ودعم التطبيقات.
- ما يصل إلى 2 سنة من الخبرة في إدارة المشاريع.
- فهم بيئة الشركات.
السلوكيات المرغوبة:
- القدرة على العمل بشكل مستقل وضمن فريق.
- منظم للغاية مع مهارات قوية في إدارة الوقت.
- القدرة على شرح الأفكار المعقدة لأولئك الذين لديهم معرفة محدودة بتكنولوجيا المعلومات والأنظمة.
- مهارات تواصل لفظية وكتابية جيدة.
- القدرة على الاستماع والصبر.
- خدمة عملاء استثنائية وخبرة في إدارة العلاقات.
- مهارات التفكير النقدي مع الانتباه الشديد للتفاصيل.
التقديم بعد شرح الوظيفة
JOB PURPOSE:
Application support analyst oversees the installation and maintenance of software applications to streamline business operations. Their duties include a variety of application related activities: implementation, deployments, optimizing application performance, administration, data loading and performing debugging procedures as needed. They will engage with the software provider to ensure technical compliance and version alignment.
Responsibilities/Duties
- Company application administration: Deploy, configure, integrate, and test the implemented solution based on Technical and Business requirements.
- Work with multiple teams (external / internal) for successful resolution of issues and incidents.
- Delivering regular and customized training to teams within the business
- Execution of database scripts/extracts as needed.
- Company application troubleshooting and supporting during UAT and Production.
- React to High Severity issues technical situation that requires immediate attention.
- Performing analyses on software application functionality and suggesting improvements.
- Keeping a record of configuration changes and scheduling application updates.
- Documenting processes and monitoring application performance metrics.
- Establishing the root causes of application errors and escalating serious concerns to vendor and RDMC management.
- Consulting with the software vendors, internal users, and clients to improve application performance.
- Managing code migration across environments to ensure continued and synchronized functionality.
- Open to flexible working conditions including after-hours scheduled application maintenance and support.
- Prepare reports timely and accurately to meet department requirements, policies, and standards.
- Monitor the adherence to all relevant safety and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.
- Able to manage more than one project in-parallel aside from the application support.
- Perform other related duties or assignments as directed and added responsibilities might be assigned.
Essential Qualifications, Knowledge & Experience
QUALIFICATIONS:
- Bachelor’s degree is preferred in Computer Science, Business Information Systems or related study.
- Degree qualification in related field – such as computer science / Business administration.
- Technical certification in business applications, ERP, Database administration is preferred.
- Project management/ PMP Certification is a plus.
KNOWLEDGE:
- Intimate knowledge of an organisation’s computing systems.
- Familiarity with project management software tools, methodologies, and best practices.
- Experience seeing projects through the full life cycle.
- Expert in Microsoft Office.
- Experience in relational database Engines (SQL Server, MySQL, Oracle, etc). This includes the ability to write SQL queries.
- Proven analytical and problem solving skills with the ability to assess complex issues with limited information.
EXPERIENCE:
- 3 to 5 years of experience in application analysis and support.
- Up to 2 years of experience in project management.
- Understanding of corporate environment. DESIRED BEHAVIORS
- Ability to work independently and within a team.
- Extremely organized with strong time-management skills.
- Ability to explain complex ideas to those with limited IT and systems knowledge.
- Self-motivated professional to work with minimal direction with effective time management skills.
- Good verbal and written communication skills.
- Listening ability and patience.
- Extraordinary customer service and relationship management experience.
- Critical thinking skills with excellent attention to details.