Customer Experience Director

 وظيفة مسؤول عن تحسين تجارب العملاء:

 

متطلبات الوظيفة

  • درجة البكالوريوس في إدارة الأعمال أو مجال ذي صلة.
  • مهارات قيادية وتحليلية قوية.
  • مهارات تواصل وتفاوض وحل المشكلات ممتازة.
  • القدرة على العمل بشكل تعاوني مع الأقسام الأخرى.
  • 4-6 سنوات من الخبرة في نفس المنصب.

 

التقديم بعد شرح الوظيفة

 

Job Description

  • Create company-wide goals to improve customer experience.
  • Meet with top-level executives to discuss potential plans and initiatives to implement.
  • Conduct research to find out more about customer behavior and preferences.
  • Build a streamlined customer experience across all departments.
  • Figure out ways to increase customer satisfaction and build brand loyalty.
  • Identify problem areas within the company and find solutions for them.
  • Network with company stakeholders and business leaders to develop better strategies for customer experience.
  • Collect and analyze data to make well-informed business decisions.
  • Gather feedback, such as surveys, from customers to learn more about their experience with the company.
  • Motivate team members to meet company goals and push for success.
  • Managing marketing campaigns to increase awareness and attract new customers.
  • Analyzing customer feedback and identifying areas for improvement.

 

Job Requirements

  • Bachelor’s degree in business administration or a related field.
  • Strong leadership and analytical skills.
  • Excellent communication, negotiations and problem-solving skills.
  • Ability to work collaboratively with other departments.
  • 4-6 years of experience in the same position.

 

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