وظيفة خدمة عملاء براتب 8 الف جنيه بدون خبرة:
متطلبات الوظيفة:
- خبرة كأخصائي دعم العملاء أو خدمة العملاء
- خبرة في استخدام برامج مركز المساعدة وأدوات الدعم عن بُعد
- فهم لكيفية عمل أنظمة إدارة علاقات العملاء (CRM)
- مهارات تواصل وحل المشكلات ممتازة
- قدرات تعدد المهام
- الصبر في التعامل مع العملاء
- درجة البكالوريوس
التقديم بعد شرح الوظيفة
Job Description:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Job Requirements:
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma