Customer Support Representative – Commerce ( Accounting )

Main Duties:

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Explain the accounting module program to the clients
• Training clients on the software programs
• Solve clients’ problems throughout visiting them or over the phone
• Testing and fixing faulty equipment
• Improves system performance by identifying problems; recommending changes