Damietta, Alexandria, and Cairo City
Job Description:
-Researching, diagnosing, troubleshooting, and identifying solutions to resolve software/hardware issues.
-Ensure all received cases are documented and track customer issues using a ticketing system to ensure quick resolution.
-Provide the necessary maintenance and troubleshooting of IT systems for end-user devices.
-Communicate bugs, issues, or defects in IT systems to the users through their different support channels & follow up on open support tickets till they get closed timely and accurately.
-Actively checking & and assigning Tickets to each member of the Ticketing system Also in case of escalation needed to the (Network, System) Team.
-Deep analysis of technical support issues for client machines & and networking issues.
-Install, configure, and troubleshoot computer systems, servers, and network issues.
-Provide daily/weekly/monthly technical support services for information technology establishments.
-Deploy antivirus programs on desktops and laptops to keep the organization free of viruses and attacks.
-Deep analysis of Incidents & and problems & and providing root-cause solutions to received problems.
-Participate in the development of information technology and infrastructure projects.
-Follow-up on customers to ensure their issues are completely resolved
-Reporting all team activities.
-Aid in the process of implementing new IT technologies.
-Taking ownership of customer issues reported.
-Ensuring team tickets are not breaching SLA.
Job Requirements :
• Bachelor’s degree in computer/communication Engineering or Computer Science or any related field.
•Have 1-3 Years experience in the same role.
•Microsoft Windows systems experience is mandatory.
•In-depth knowledge of hardware and software.
•Certified MCSA and CCNA are preferred.
•ITIL Awareness is mandatory.
Interested Calibers for Suez Branche Can fill out the following form: