تفاصيل وظائف خدمة عملاء فى Groovy Clinics
Medical Call Center for Groovy Clinics
Job Description
Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Answers inquiries by clarifying desired information; researching, locating, and providing information
Job Requirements
Customer Focus
Customer Service
Data Entry Skills
Active Listening
Verbal Communication
Building Relationships
People Skills
Problem Solving
Multi-tasking
Females’ only
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