تفاصيل وظائف فى بنك كريدي اجريكول
Retail Relationship Officer – Credit Agricole
Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship.
Provide the assigned portfolio of intermediate customers with personalized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.
Maintain a superior customer service experience including pre-empting issues and proactive servicing.
Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.
Maximize profitability from the priority base.
Actively identify new customers, grow affluent customers portfolio by introducing higher number of NTB new to bank affluent customers.
Up-sell and cross-sell other bank products and services to existing customers.
Minimize customer attrition.
Maintain customer contact.
Operations & Quality & Service
Orient & Educate the walk-in customers on the use of the self-service zone.
Follow up with others, departments, pipeline credit/ operations dept. on pending cases.
Ensure handling & covering all customers requests/ inquiries to deliver services excellency
Efficiently handle customer complaints and escalate as appropriate
CBE, Compliance, Audit, Procedures
Respond to Compliance Department requirements by obtaining proper approvals.
Ensure the implementation of all Bank policies / procedures / KYC compliance requirements are in place.
Ensure following set procedures as per designation.
Leadership and management.
Marketing & Selling skills.
Problem solving & decision making abilities
Communication & interpersonal skills.
Time management & organizational skills
Customer service & communications skills
1-2 years in Retail Banking or customer service
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