تفاصيل وظائف فى شركة Orange
CMD Specialist For Orange Business Services
About the Role
Managing and scheduling customer changes worldwide.
Ensuring the professional and successful implementation of the customer (and network) change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction.
Risk evaluation and Feasibility Study
Point of contact for queries and escalations concerning change management
Mastering the changes done on live connections in terms of coordinating the changes with all the involved entities
Involve in proactive actions to arrest the chronic issues before releasing the change on the customer/Orange connection.
End-to-end ownership of all orders directly received from sales (Pure IPVPN bandwidth changes) accountable for meeting the Target Delivery Date (TDD)
Request configurations from VPO, ICM, and AGN teams
Make all the pre-checks before the change window time
Guide the field Engineer for all scheduled change activities
Make all the post checks after the change window time
Check with the customer that his application is running with no problems.
Send success report to all involved entities after the completing the change
Degree/Equivalent in computer science, telecommunications, or related discipline
CCNA is a must
1-3 year experience in direct relation skill set in the telecommunication industry
1-3 years experience in a customer-oriented position
Understanding of one or more of the following protocols, Frame Relay, ATM, Ethernet, DSL, X25, SNA, LAN and inter-networking technologies, TCP/IP.
Knowledge of the air transport industry is a plus
PTT functioning and Change management knowledge.
Should have high-level knowledge of Layer 1,2 and 3 OSI level troubleshooting skills.
Good knowledge of protocol, systems, communications interface, circuit knowledge, and network problem determination skills.
Proactive, self-motivated, and determined attitude.
Need a willingness to learn and expand my knowledge.
Ready work in a 24×7 shift-based environment.
Customer Oriented Attitude
Ability to work in a stressful environment
“Can Do” Attitude
Excellent communication skills
Fluent in both spoken and written English
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