خدمة عملاء
فى ابلكيشن Breadfast
المقر: القاهرة
المهام:
- الرد على العملاء عن طريق السوشيال ميديا و الاميل
- الرد على العملاء عبر السيستم و الهاتف
- المتبابعة على سيستم ال CRM
خبرة سنة او اكثر
التقديم فى اسفل شرح الوظيفة
Customer Experience Associate
Cairo, Egypt
Job Details
Experience Needed:
More Than 1 Year
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Not Specified
Salary:
Confidential
Job Categories:
Customer Service/Support
Job Description
- Interact with Breadfast customers over system, phone and email messages
- Determine customer needs and provide appropriate solutions
- Empathize with and prioritize customer needs
- Respond to customer inquiries on Breadfast social media channels
- Review customers’ feedback and order reviews on daily basis and resolve any issues in a timely manner.
- Periodically test Breadfast website and mobile app and provide feedback
- Document interactions with customers into CRM system.
Job Requirements
- Ability to communicate correctly and clearly with customers
- Excellent documentation skills — documenting interactions with customers into CRM system
- Good comprehension skills — ability to clearly understand and state the issues customers present
- Good composition skills — ability to compose a grammatically correct, concise, and accurate written response
- Ability to empathize with and prioritize customer needs
- Demonstrable interpersonal & conflict resolution and negotiating skills
- Ability to determine customer needs and provide appropriate solutions
- Effective problem-solving skills: ability to approach problems logically
- Strong handling skills
- Action, detail oriented and self-disciplined
- Excellent spoken and written communication skills using both Arabic and English languages are must.