Account Advisor at Talabat

Job Description

Overall responsibilities are to handle and resolve all customers’ complaint types with professional, efficient and effective manner to ensure customer satisfaction and loyalty.

What’s on your plate?

  • Handle all complaint cases received from different channels such as; late, missing, wrong payment, refund, offers and canceled orders, agent’s demeanor (LOB centers) and technical issues.
  • Handle all complaint cases related to vendors such as driver attitude, delay delivery, missing items and food quality.
  • Register all complaints in the system and maintain accurate TAT based on SOP escalation business rules.
  • Communicate vigorously with different internal and external channels to ensure complete resolution .
  • Comply with Talabat’s standard guidelines and processes in relation to service recovery (compensation matrix and authority).
  • Collect caller’s feedback and suggestion, forward it to direct team leader for future action.



Job Requirement

  • Bachelor’s‌ ‌Degree, ‌‌preferable in Business Administration or hotel management.
  • 1-2‌ ‌years‌ ‌of‌ ‌experience‌ ‌in‌ E-Commerce, telecommunication, hotel management or Customer Service.
  • Strong‌ ‌communication‌ ‌skills, ‌‌both‌ ‌written‌ ‌and‌ ‌verbal. ‌
  • Excellent Customer service and complaint handling skills.
  • Good MS office knowledge.

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