Application Support Specialist

JOB PURPOSE:

Application support analyst oversees the installation and maintenance of software applications to streamline business operations. Their duties include a variety of application related activities: implementation, deployments, optimizing application performance, administration, data loading and performing debugging procedures as needed. They will engage with the software provider to ensure technical compliance and version alignment.

Responsibilities/Duties

• Company application administration: Deploy, configure, integrate, and test the implemented solution based on Technical and Business requirements.
• Work with multiple teams (external / internal) for successful resolution of issues and incidents.
• Delivering regular and customized training to teams within the business
• Execution of database scripts/extracts as needed.
• Company application troubleshooting and supporting during UAT and Production.
• React to High Severity issues technical situation that requires immediate attention.
• Performing analyses on software application functionality and suggesting improvements.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Establishing the root causes of application errors and escalating serious concerns to vendor and RDMC management.
• Consulting with the software vendors, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Open to flexible working conditions including after-hours scheduled application maintenance and support.
• Prepare reports timely and accurately to meet department requirements, policies, and standards.
• Monitor the adherence to all relevant safety and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.
• Able to manage more than one project in-parallel aside from the application support.
• Perform other related duties or assignments as directed and added responsibilities might be assigned.

Essential Qualifications, Knowledge & Experience

QUALIFICATIONS:

• Bachelor’s degree is preferred in Computer Science, Business Information Systems or related study.
• Degree qualification in related field – such as computer science / Business administration.
• Technical certification in business applications, ERP, Database administration is preferred.
• Project management/ PMP Certification is a plus.

KNOWLEDGE:

• Intimate knowledge of an organisation’s computing systems.
• Familiarity with project management software tools, methodologies, and best practices.
• Experience seeing projects through the full life cycle.
• Expert in Microsoft Office.
• Experience in relational database Engines (SQL Server, MySQL, Oracle, etc). This includes the ability to write SQL queries.
• Proven analytical and problem solving skills with the ability to assess complex issues with limited information.

EXPERIENCE:

• 3 to 5 years of experience in application analysis and support.
• Up to 2 years of experience in project management.
• Understanding of corporate environment. DESIRED BEHAVIORS
• Ability to work independently and within a team.
• Extremely organized with strong time-management skills.
• Ability to explain complex ideas to those with limited IT and systems knowledge.
• Self-motivated professional to work with minimal direction with effective time management skills.
• Good verbal and written communication skills.
• Listening ability and patience.
• Extraordinary customer service and relationship management experience.
• Critical thinking skills with excellent attention to details.

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